FAQs :


How do I order a Gift Card or an E-Gift Card?

Ordering a Gift Card or an E-Gift Card through viprewards.in is easy. Once you select your favourite brand, select the card type. You can choose from Gift Card, E-Gift Card or Gift Voucher. Enter the denomination and quantity you wish to purchase. Click on the "Buy now" button and you will be directed to the Checkout page. In the Checkout page you just need to enter the billing, shipping details and choose the suitable payment mode to complete your purchase.

Where are these Gift Cards accepted?

Usage of a Gift Card or an E-Gift Card is dependent on the brand's Terms and Conditions. Gift Cards are accepted in all the participating retail outlets of a particular brand. Any limitations or special cases will be specified in the 'Terms & Conditions' tab on the particular Gift Card.

Can Gift Cards or E-Gift Cards be recharged after purchase?

The recharge of the Gift Card is dependent on the brand's terms and conditions. If allowed, recharge can be done through any participating retail outlet of the brand that's located in your city.

E-Gift Cards cannot be recharged.

Does a Gift Card have an expiry date?

Gift Cards or E-Gift Cards typically have a validity period of 3 to 12 months. However, the validity period might change according to the brand or retailer.

Take a look at the Terms & Conditions provided in the product page before you buy the item and proceed to the payment portal.

How can I update the card balance of gift cards in my VIPrewards Account?

Card balance can be updated in 3 simple steps.

1. Login to VIPrewards, check 'Your account'

2. Click on the respective gift card for which the balance needs to be updated.

3. Click on refresh button available on the card. Balance will be updated.

How many Gift Cards can I order in one purchase?

You can order upto 10 units in one purchase. In the product details page, enter the required units in the quantity field.

Corporate bulk orders for festive occasions are common. For corporate gift cards, you can also contact our sales team at support@viprewards.in.

Are there any terms and conditions involved?

The terms and conditions for each brand Gift Card or E-Gift Card can differ, so review the Terms and conditions and overall details before you choose a Gift Card. This will give you a very clear idea and help you with your decision.

What do I do if my Gift Card is stolen/ there is fraud detected in relation to my Gift Card?

In the event of loss or theft of card or authentication data or in the event of any fraud/abuse being detected, the customer can send an e-mail at support@viprewards.in. or call us at +91 8880855551 during the business hours (9 am - 11 pm) or send their complaints through post to the address given below which will then be taken up for resolution by customer support:

Customer Service Team,
Payments2.0
No 9, Ground floor, 80 Ft Road, Chandra Layout,Bangalore - 560040

For our detailed Grievance Policy Click here

What is the difference between a Gift Card & a Gift Voucher

Gift CardGift Voucher
1. It look & feel is similar to any ATM or a debit card.
2. Can be redeemed in multiple purchases.
3. Unused funds will remain intact in the card for further use.
4. Can be reused by reloading with funds from brand retail outlets.
1. It is a classic printed paper.
2. Need to be used for the full extent in single purchase.
3. Unused funds will go in vain.
4. Each voucher is only for single use.

Are there any minimum security requirement/precautions that I would need to take in respect of the Gift Cards?

You shall, at all times, keep the passwords that are created by you or your customers/beneficiaries on the Website, and the Gift Card Pin, strictly confidential and not reveal the same to any person or entity.

Group Gifting

What is a Group Gift?

Group Gift allows you to invite your friends and family and ask them to pool in money for a gift. You can then use the pooled in money and send out a VIPrewards gift card to the recipient. Recipient can use VIPrewards Gift card to purchase gift cards of his choice in viprewards.in and App.

Is there a limit to the number of people in a group gift?

No, there is no limit to the number of participants.

Is there a limit to the contribution amount?

Yes, the limit is Rs.500 per person.

Is there a limit to the Group Gift amount?

Yes, the limit is Rs.10000 per gift.

Which gift card is sent out to the recipient?

Recipient always receives a VIPrewards gift card. He can use this VIPrewards gift card to purchase a gift card of his choice.

My group gift is in progress. What does this mean?

It means that this group gift is open to receive contributions. You can still invite your friends and family to contribute to this gift.

How do I know what is the total amount contributed?

In the group gift page you will see a Gift Kitty which will tell you the total amount that has been collected thus far.

What is the last date to contribute?

Last date can be set by the person who initiate the group gift. Contributions to the group gift will not be accepted beyond this date.

Can I club my gift kitty amount with other payment options?

No, currently you cannot club gift kitty with other payment option.

Is Group Gift available on iOS?

No, group gift functionality is currently available on Android and Web only.

What is the gift now action?

If you are the initiator of the group gift then you can send the gift card to the recipient by clicking on the Gift Now button.

How do I resend the gift card to the recipient?

Resend functionality is available on the app. Just access the group gift which you want to resend via the group gift menu and you will see an option to resend the gift card.

Payment Options

How do I pay for a gift card?

We support different modes of payment, including credit cards, debit cards and internet banking.

Check the payment options in the "Check out" page. 

Are there any hidden charges or taxes?

At viprewards.in, you pay the price that's mentioned in the checkout page – that's all.

There are absolutely no hidden charges or taxes and what you get is what you see.

Will I receive an invoice along with the order?

Yes, you will receive invoices with order.

An email regarding the sales invoice will be sent to the buyer soon after the purchase. You can use this invoice for future claims, if any.

Will I receive a confirmation after placing an order?

Yes, you will receive the confirmation through E-mail & also via SMS.

Whom do I contact for doubts related to payments?

For clarity on payment related issues, feel free to contact our support team at: 080 6718 1401

Or write to us at support@viprewards.in

Or chat with our customer care executive available on website.

Shipping Queries

How will the gift cards be delivered?

At viprewards.in, all Gift Card orders are packed with utmost care in attractive packaging. We have partnered with major courier companies like BlueDart, Delhivery, DTDC and with India Post etc. who take utmost care to deliver your gift card safely on time.

Can I get an international delivery?

Right now, viprewards.in operates exclusively in India and only local orders will be accepted. Keep checking this space for further updates about our delivery zones – you might be surprised someday!

What is the time taken for delivery?

The estimated time of delivery is 4-5 working days, however we deliver to many places much earlier.

Are there any shipping charges?

Yes. We charge a nominal handling fee of Rs.90 for all the physical orders. 

Which location/s have COD facility?

COD facility is NOT available in VIPrewards.

Order Status

How do I check the status of my order?

Every order placed in viprewards.in is provided with a unique order number. Your order number will be sent through email as soon as you place the order, along with the sales invoice.

Regular email updates will be sent regarding the status of your order.

Whom do I contact for enquiring about the status?

For detailed assistance and verbal reports about the status of your order, our customer support executives will be waiting for your call on  +91 8880855551.

Alternately, you can send a mail to support@viprewards.in.

Or chat with our customer care executive available on website.

Gift Card Refunds

Can I cancel my order?

Gift Cards/E-Gift Cards/Gift Vouchers once ordered cannot be cancelled. 

Will I get a refund if the wrong card is delivered?

If you find that the wrong Gift Card has been delivered to you, contact us immediately in order to get the issue resolved.

You can return the entire package (with the Gift Card intact & unused) within a period of seven days in order to get replacement. We have a no-refund policy what so ever.

You should notify us immediately if you find that the delivered package has been tampered with or soiled in any way so that it can be replaced.